Learn more about Richard and how he helps shape impactful product strategies for our clients.

With over 20 years of experience leading digital transformation and crafting exceptional user experiences, I founded Imagine Creatives to help small and medium-sized businesses punch above their weight through beautiful, intelligent design and practical AI solutions. The name “Imagine Creatives” is inspired by my lifelong love of The Beatles and John Lennon - particularly the song Imagine, with its message of creativity, possibility, and positive change. This spirit continues to guide how I approach every project: imagining better digital experiences and turning those visions into reality.
My career spans senior UX/UI leadership roles at global institutions including HSBC Bank Canada and RBC Royal Bank, where I directed end-to-end design for complex consumer platforms — including public websites, mobile apps, online banking, and the HSBC Wealth Compass robo-advisor. I’ve led cross-functional teams through large-scale digital transformations, established design systems and governance, championed accessibility (WCAG), and delivered measurable improvements in usability, engagement, and conversion through user research, rapid prototyping in Figma, and data-informed iteration. <br>
Alongside my corporate journey, I have run a successful freelance digital experience consultancy since 2001, partnering with clients across e-commerce, hospitality, media, and professional services. I’ve designed and delivered responsive websites, brands, and digital products on platforms like WordPress, Webflow, Shopify, and HubSpot - always focused on creating intuitive, conversion-focused experiences that drive real business results. <br>
Today, as Owner and Creative Director of Imagine Creatives, I bring this battle-tested expertise to ambitious SMBs and startups. I offer comprehensive services including Web Design & Development, UX Strategy & Research, Branding & Visual Identity, and Digital & AI Consulting. Whether it’s building high-performing websites and e-commerce platforms, crafting intuitive user experiences with emotional intelligence, developing complete brand identities, or implementing generative AI automations and workflow optimizations - my approach is pragmatic, collaborative, and relentlessly people-focused. I’m passionate about turning complex challenges into simple, delightful digital solutions that not only look exceptional but deliver measurable business impact. <br>
Let’s build something meaningful together.
Contact the Imaghine Creatives team today to schedule a free consultation and discover what’s possible for your brand.













